Coaching knock your socks off service / Ron Zemke & Kristin Anderson
| Author(s): | Zemke, Ron |
|---|---|
| Online: | Connect to electronic book |
| Location: |
Retrieving Holdings Information |
| Subjects: | Customer services Supervision of employees Mentoring in business Employee motivation Employees--Counseling of Electronic books |
| Formats: | Electronic Resource, Remote |
| Material Type: | Books |
| Language: | English |
| Audience: | Unspecified |
| Published: | New York : AMACOM, c1997 |
| LC Classification: | H, HF |
| Table of Contents: | Acknowledgments Introduction: The World of the Customer Service Coach 1. Thinking and Acting Like a Coach 1 2. Skills of the Knock Your Socks Off Service Coach 14 3. "Welcome to the Team!" Coaching the New Employee 33 4. "Nice Job, Charlene!" Coaching for High Performance 48 5. "Can I Help?" Coaching on the Run 56 6. "Help! I'm Stumped." Coaching the Unsure Employee 66 7. "This Could Be Tricky." Coaching for Difficult Duty 73 8. "Great Opportunity, Charlie!" Coaching for Special Situations 84 9. The Coach's Nasty Nine 91 10. "Can We Talk?" Peer Coaching 128 11. Recommended Resources 144 About the Authors 147 |
| Alternate Titles: | Issued in other form: Original (DLC) 96034196 (OCoLC)35198705 |
| Additional Authors: | Anderson, Kristin NetLibrary, Inc |
| Notes: | Invalid LCCN: 96034196 ISBN: 0585195137 (electronic bk.) :$17.95 ISBN: 0814479359 Includes bibliographical references (p. 144-146) Reproduction notes: Electronic reproduction. Boulder, Colo. : NetLibrary, 2000. Available via the World Wide Web. Available in multiple electronic file formats. Access may be limited to NetLibrary affiliated libraries |
| Physical Description: | xxi, 148 p. : ill. ; 23 cm |
| OCLC Number: | 44961030 |
| ISBN/ISSN: | 0585195137 0814479359 |