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IT service management a guide for ITIL V3 foundation exam candidates

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Published:Swindon, UK : BCS the Chartered Institute for IT, c2010

Format:Electronic Resource, Remote

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Operational support and analysis a guide for ITIL V3 intermediate exam candidates

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Author(s):Sansbury, John

Published:Swindon, UK : BCS the Chartered Institute for IT, c2010

Format:Electronic Resource, Remote

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